Outlining Our Response to Events
That Significantly Disrupt Our Business
Because the timing and impact of disasters and disruptions are unpredictable, we have to be flexible in responding to events as they occur. With that in mind, we are providing you with this information.
If after a significant business disruption you cannot contact us at (781) 278-9488 or firstname.lastname@example.org, you should call our alternative number (877) 582-1881 or visit our website at www.proficientwealth.com.
If the business disruption is limited to the Proficient Wealth Counselors, LLC geographic area Norwood, Massachusetts, you may access your account maintained at TD Ameritrade Institutional directly by logging onto www.advisorclient.com or calling TD Ameritrade Institutional directly at (800) 431-3500.
In the event the business disruption affects our custodian, TD Ameritrade Institutional, we will post a bulletin on our website www.proficientwealth.com, advising you of the status of our operations and providing you with instructions on how you may access your funds and securities.
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records and allowing our customers to transact business. In short, our Business Continuity Plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. Senior staff members of Proficient Wealth Counselors, LLC are responsible for evaluating any disruption and instituting the appropriate plan of action.
Our business continuity plan addresses: data backup and recovery; all mission-critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customer’s prompt access to their funds and securities if we are unable to continue our business.
Proficient Wealth Counselors, LLC and our clearing firm, TD Ameritrade Institutional, back up important records online and in geographically separate areas. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions promptly. Our objective is to restore our operations within a similar time frame. Your orders and requests for funds and securities could be delayed during this period.
It is important to note, however, that the scope and effect of a local or regional disruption can vary significantly, and certain elements of our and our custodian’s recovery plans may require a longer recovery period and your requests for funds or securities could be further delayed. During a business disruption, we will continually evaluate, estimate and communicate the recovery time necessary to resume operations.
The Proficient Wealth Counselors, LLC recovery plan places a high priority on preserving this capability to support our commitment to provide you with prompt access to your funds during a significant business disruption.
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within eight (8) hours. In a disruption affecting our business district, city or region, we will transfer our operations to a site outside of the affected area, and recover and resume business twenty-four (24) hours.
In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary and notify you through our website or our customer emergency numbers, (781) 278-9488 or (877) 582-1881 on how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities by whatever means available to us.
Proficient Wealth Counselors, LLC will adhere to the procedures described in its Business Continuity Plan and described above to the extent commercially reasonable and practicable under prevailing circumstances. There are, however, an incalculable number of events or circumstances that could result in significant business disruption and their impact may vary greatly in size, scope, severity, duration and geographic location. Further, significant business disruptions may result in varying degrees of harm to human life and regional or national infrastructure (power, transportation, communications, etc.) that could affect the firm’s recovery in significant and different ways.
In light of this, Proficient Wealth Counselors, LLC in its sole discretion, reserves the right to flexibly respond to any disruption in a situation-specific and prudent manner. This disclosure document is not intended to provide a guarantee or warranty regarding the actions or performance of the firm, its computer systems or its personnel in the event of a significant business disruption.